Replydesk — Free Help Desk Application Template
Replydesk gives a support team the screens around a useful answer. The inbox separates open, assigned, unassigned and resolved work; the conversation keeps public replies and internal notes visibly distinct. A ticket cannot be marked resolved until someone owns it and a public response has followed the latest customer message. Searchable help articles can be brought into a reply draft without leaving the workflow unfinished. This four-page Bootstrap 5 download uses fictional tickets and browser-local storage, so it needs your own help desk backend and authentication before real use.
Key features
- Ticket inbox with search, priority, category and queue filters
- Create-ticket form with customer, subject and description validation
- Ticket assignment, priority and status controls with activity history
- Conversation with visually distinct public replies and internal notes
- Resolution requires an owner and a public reply after the latest customer message
- Reply drafts retained locally and preserved when inserting knowledge articles
- Knowledge-base search and category filters with article pages
- Article helpfulness feedback with one changeable browser-local vote
- Filtered ticket CSV export, light/dark themes and reset
Best for
- Developers building support and ticketing products
- Teams prototyping an internal help desk interface
- Product designers connecting knowledge articles with support replies
At a glance
- Bootstrap 5.3.8 and vanilla JavaScript; no jQuery
- 4 pages: index.html, ticket.html, knowledge.html, article.html
- Browser-local demo records; no backend, authentication or server writes
- Responsive layouts, keyboard controls, light and dark modes
- Free for personal and commercial use; attribution optional but welcome. Full terms: uicookies.com/license
How to use it
Unzip replydesk and open index.html in a browser. Edit the HTML copy, the demo arrays in js/main.js and the palette in css/style.css. The supplied Bootstrap files are self-hosted, so there is no build step or external script dependency. Changes are stored only in this browser; connect your own authenticated API before using real records. Deploy the folder to any static host.
Frequently asked questions
Is Replydesk free for commercial use?
Yes. Free for personal and commercial use, including client work. Attribution is optional but always welcome. Full terms: uicookies.com/license
What does the download include?
4 HTML pages (index.html, ticket.html, knowledge.html, article.html), Bootstrap 5.3.8, one design stylesheet and one vanilla JavaScript file. No npm installation or build command is required.
Does it connect to a backend?
No. All people and records are fictional, and changes are saved in localStorage in this browser only. No emails, payments or real bookings are sent. Replace the data and persistence helpers with your own authenticated API for production.
How do I customize the template?
Change colors and typography using the custom properties at the top of css/style.css. Edit content in the HTML pages and the initial data arrays in js/main.js. Reset demo clears only this template’s saved demo records.
Does Replydesk send emails or protect private tickets?
No. Public reply means a demo message type; it is not sent to a customer. All tickets share a fictional browser-local workspace with no authentication or access control. Add your own secure backend and messaging integration for real support.
